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Cofunds complaints publication report
Group (if applicable):
Other firms included in this report (if any):
Period covered in this report:
1 July 2019 – 31 December 2019
Brands/trading names covered:
|Number of complaints opened by volume of business|
|Product/service grouping||Provision*||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed**||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Decumulation and pensions||10.87||N/A||208||221||24%||65%||72%||General admin/customer service|
|Investments||2.56||N/A||2292||2415||27%||62%||72%||General admin/customer service|
*The number of new complaints per 1,000 policies in force as at 31 December 2019
**The number of complaints resolved may be greater than the number received as some of those resolved may have been received in the preceding reporting period.