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Cofunds complaints publication report
Group (if applicable):
Other firms included in this report (if any):
Period covered in this report:
1 January 2020 – 30 June 2020
Brands/trading names covered:
|Number of complaints opened by volume of business|
|Product/service grouping||Provision*||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed**||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Decumulation and pensions||5.24||N/A||136||130||17%||55%||66%||General admin/customer service|
|Investments||1.31||N/A||1537||1493||32%||57%||61%||General admin/customer service|
*The number of new complaints per 1,000 policies in force as at 30 June 2020
**The number of complaints resolved may be greater than the number received as some of those resolved may have been received in the preceding reporting period.